Shipping Policy
Shipping Policy
Effective date: July 8, 2026
This Shipping Policy explains how orders placed through www.nunalo.com are processed, shipped, tracked, and delivered.
Nunalo is a gardening brand owned and operated by Jiangxi Xiaobu New Material Technology Co., Ltd.
Please review this policy before placing an order. Shipping availability, costs, and estimated delivery times may vary depending on the product, destination, order size, and available inventory.
1. Shipping Locations
Most Nunalo retail orders are shipped from our warehouse in Ganzhou, Jiangxi, China.
A limited number of small-size products may be shipped from our overseas warehouse in Houston, United States, depending on product availability.
The shipping warehouse is determined according to product inventory and order requirements.
Customers who need to confirm the expected shipping warehouse before placing an order may contact our customer service team.
2. Shipping Destinations
Nunalo currently supports shipping to the United States, Canada, the United Kingdom, European Union countries, Australia, and other supported international destinations.
We may be unable to ship to extremely remote locations, areas with limited logistics coverage, or destinations where shipping costs are unusually high.
Remote-area delivery is not supported.
Shipping availability is determined by the destination, product size, product weight, and available third-party logistics services.
3. Order Processing Time
Standard retail orders are normally processed within 1 to 3 business days after payment has been successfully received.
Orders are processed from Monday to Friday. Orders are not processed on weekends.
The daily order cutoff time is 2:00 PM China Standard Time.
Orders placed after the cutoff time will begin processing on the next business day.
Large orders, special orders, and customized products may require additional processing or production time.
The required production or preparation time for customized and large-volume orders depends on the product specifications and order quantity.
4. Estimated Shipping Time
International sea shipping normally takes approximately 30 to 50 days.
This estimate refers to transportation time and does not include the 1 to 3 business day order processing period.
All delivery times are estimates and are not guaranteed delivery dates.
Actual delivery time may vary depending on the destination, shipping route, customs procedures, carrier operations, weather conditions, and other circumstances outside Nunalo's direct control.
5. Shipping Charges
Shipping charges are calculated according to the order weight and delivery destination.
The applicable shipping cost will be displayed during checkout before the customer completes payment.
Nunalo does not currently offer a standard free-shipping threshold.
Shipping costs may vary between products because weed barrier rolls and related gardening products may differ significantly in size, weight, and packaging volume.
6. Taxes, Duties, and Customs Charges
Under normal shipping arrangements, international orders are generally sent using a shipping service that includes customs clearance and applicable import taxes.
Applicable taxes and customs-related charges are normally included in the price displayed at checkout.
Customs procedures and import requirements may vary by destination.
If a shipment is delayed by customs inspection, Nunalo may assist the customer with shipment inquiries, but we cannot guarantee a specific customs clearance time.
7. Order Tracking
All Nunalo orders include shipment tracking.
Tracking information is normally sent to the customer's email address within 24 hours after the order has been shipped.
Customers can track their shipment through the tracking link included in the shipping confirmation email.
There is no single fixed tracking website because different third-party logistics providers may be used for different destinations and products.
Tracking information may take 24 to 72 hours to update after the tracking number has been issued.
If tracking information has not updated for more than 5 business days, please contact: service@nunalo.com.
8. Split Shipments
An order may be divided into multiple packages.
Different products may be shipped separately depending on warehouse inventory, package size, order weight, and logistics arrangements.
Packages from the same order may arrive on different dates.
Each separately shipped package will have its own tracking number.
9. Temporarily Out-of-Stock Products
If part of an order is temporarily out of stock, Nunalo may wait until all products are available before shipping the complete order.
Customers will not be charged an additional shipping fee solely because an order is shipped after waiting for the remaining products to become available.
10. Address Changes
Customers may request a shipping address change before the order has been shipped.
An address may also be changed after packing, provided that the package has not yet been handed over to the shipping carrier.
Once an order has shipped, Nunalo cannot change the delivery address.
To request an address change, contact service@nunalo.com as soon as possible and include the order number and complete corrected address.
11. Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address, postal code, telephone number, and delivery information.
If a package cannot be delivered because the address provided by the customer is incorrect or incomplete, the customer will be responsible for the cost of reshipping the order.
Any address correction fee charged by the shipping carrier will also be the customer's responsibility.
12. PO Box Addresses
Delivery to a PO Box depends on the shipping carrier, product dimensions, package weight, and destination.
Customers who wish to use a PO Box should contact our customer service team before placing an order so that shipping availability can be confirmed.
13. Freight Forwarders and Third-Party Warehouses
Nunalo may ship orders to freight forwarders, forwarding warehouses, and other third-party receiving locations.
Once the package has been successfully delivered to and accepted by the designated freight forwarder or third-party warehouse, responsibility for any later loss, damage, delay, or delivery issue transfers to the forwarding provider.
Customers should inspect the shipment through the forwarding provider before arranging onward transportation where possible.
14. Delivery Delays
Shipping delays may occur because of:
- Severe weather
- Public holidays
- Peak shipping seasons
- Customs inspections
- Carrier delays
- Natural disasters
- Strikes or labor disruptions
- Incorrect or incomplete addresses
- Remote destinations
- Events beyond our reasonable control
Estimated delivery dates are provided for reference only and are not guaranteed.
If an order is more than 5 days beyond the estimated delivery period, customers may contact Nunalo to request a shipping investigation.
Refunds or replacement shipments for delayed or missing packages will only be considered after the shipping carrier has completed the relevant investigation.
15. Lost Packages During Transportation
If a package appears to be lost during transportation, please contact service@nunalo.com.
Nunalo will assist with opening an investigation with the third-party shipping carrier.
If the carrier confirms that the package was lost during transportation, the customer may choose between:
- A replacement shipment
- A refund to the original payment method
The investigation must normally be completed before a replacement or refund is issued.
16. Tracking Shows Delivered but the Package Was Not Received
If the tracking information shows that the package was delivered but the customer cannot locate it, the customer should first:
- Check with neighbors
- Check with reception staff, security staff, or building management
- Check the mailbox, parcel locker, entrance, garage, and safe locations
- Contact the local shipping carrier
Nunalo may assist the customer in opening an investigation with the carrier.
If the carrier confirms that the package was lost or delivered to the wrong location, Nunalo may provide a replacement or refund.
If the carrier confirms that the package was correctly delivered to the address provided by the customer, Nunalo will normally not issue a refund.
17. Stolen Packages
Nunalo is not responsible for theft or loss that occurs after a shipping carrier has confirmed correct delivery to the address provided with the order.
Customers are responsible for ensuring that the delivery location is secure and that packages are collected promptly after delivery.
18. Damaged Packages or Products
Customers should inspect the package and product after delivery.
Claims relating to transportation damage must be submitted within 30 calendar days of delivery.
To report shipping damage, contact service@nunalo.com and provide:
- The order number
- Photographs showing the complete product
- Close-up photographs showing the damaged area
- Photographs of the outer packaging
- Photographs of the shipping label
- An unboxing video where available
Claims may be delayed or declined if sufficient evidence is not provided.
Shipping damage claims will be handled in accordance with Nunalo's Return and Refund Policy.
19. Order Cancellation
Orders may be cancelled before shipment without a cancellation fee.
An order may also be cancelled after packing, provided that it has not yet been handed over to the shipping carrier.
Once an order has shipped, it cannot be cancelled.
After shipment, the customer must wait for delivery and then request a return in accordance with Nunalo's Return and Refund Policy.
Customized orders cannot be cancelled after production has begun.
20. Wholesale and Business Orders
Wholesale, bulk, customized, OEM, ODM, distributor, and other business-to-business orders are not governed by the standard retail shipping arrangements described in this policy.
Shipping methods, production time, delivery time, freight cost, customs arrangements, and other logistics terms for business orders will be agreed separately according to the order quantity, product specifications, and destination.
Business customers may contact our wholesale team through WhatsApp:
21. Policy Changes
Nunalo may update this Shipping Policy to reflect changes in shipping services, warehouse arrangements, logistics costs, destinations, business practices, or legal requirements.
The updated policy will be posted on this page with a revised effective date.
22. Contact Us
For shipping, tracking, delivery, address, or damaged-package questions, please contact:
- Brand: Nunalo
- Company: Jiangxi Xiaobu New Material Technology Co., Ltd.
- Website: www.nunalo.com
- Customer service email: service@nunalo.com
- Business hours: Monday–Friday, 9:00 AM–6:00 PM, China Standard Time
- Response time: 1–2 business days
Wholesale and business customers may contact our team through WhatsApp: