Return and Refund Policy

Effective date: July 8, 2026

Thank you for shopping with Nunalo. This Return and Refund Policy explains how returns, refunds, cancellations, damaged products, delivery issues, and product quality claims are handled for retail purchases made through www.nunalo.com.

Nunalo is a gardening brand owned and operated by Jiangxi Xiaobu New Material Technology Co., Ltd.

Please review this policy before placing an order. By purchasing from our website, you acknowledge the return and refund conditions described below.

1. Return Period

Eligible retail products may be returned within 30 calendar days from the date the order is delivered.

The delivery date shown by the shipping carrier will normally be used to determine the beginning of the 30-day return period.

Return requests submitted after the 30-day period may be declined unless applicable law requires otherwise.

2. Eligibility for Returns

Products may be returned for personal reasons, including ordering the wrong size, changing your mind, or no longer needing the product, provided that the return meets all of the following conditions:

• The return request is submitted within 30 days of delivery.
• The product is unused and remains in new condition.
• The product has not been installed or placed on soil.
• The product has not been cut, damaged, altered, or modified.
• All included accessories and components are returned.
• The product is packaged securely for return transportation.
• The return has been approved by Nunalo before shipment.

Opening the outer packaging does not automatically make a product ineligible for return, provided that the product remains unused, complete, and in new condition.

A weed barrier roll that has been unfolded or unrolled may still be eligible for return if it has not been used, installed, cut, stained, damaged, or placed in contact with soil.

3. Return Shipping Costs

For returns made because the customer changed their mind, ordered the wrong product, selected the wrong size, or no longer needs the product, the customer is responsible for all return shipping costs.

Nunalo does not provide prepaid return labels for personal-reason returns.

Because weed barrier products can be large or heavy, return shipping costs may be significant. Customers are encouraged to confirm the product size, specifications, color, quantity, and hole layout before placing an order.

4. No Restocking Fee

Nunalo does not charge a restocking fee for approved retail returns.

However, the customer remains responsible for return shipping costs when the return is not caused by a Nunalo error or confirmed product defect.

5. How to Request a Return

All returns must be approved before the product is shipped back.

To request a return, contact:

Email: service@nunalo.com

Please include the following information:

• Your full name
• Your order number
• The email address used to place the order
• The product you wish to return
• The reason for the return
• Photographs of the product where requested

If the return is approved, our customer service team will provide the applicable return instructions and return address.

Do not send products to the company address shown on our website unless our customer service team has specifically instructed you to use that address.

6. Unauthorized Returns

Products returned without prior approval may be refused and will not qualify for a refund.

Nunalo is not responsible for products sent to an incorrect, unauthorized, or outdated return address.

Any costs associated with recovering or reshipping an unauthorized return will be the customer's responsibility.

7. Return Shipping Requirements

Customers must use a trackable shipping service when returning a product.

The customer should retain the shipping receipt and tracking number until the return and refund have been completed.

Nunalo is not responsible for a returned package that is lost, damaged, or not delivered to the approved return address.

Customers should package returned products carefully to prevent damage during transportation.

8. Products That Cannot Be Returned

The following products are not eligible for standard returns:

• Products that have been used
• Products that have been installed or placed on soil
• Products that have been cut, torn, altered, or modified
• Products that are incomplete or missing accessories
• Custom-sized products
• Custom-manufactured products
• Wholesale or business-to-business orders
• Products damaged after delivery through misuse or improper storage

These exclusions do not apply where a product is defective, incorrectly manufactured, or where applicable law gives the customer a non-waivable right to a remedy.

9. Customized Products

Customized and made-to-order products are not eligible for return, cancellation, or refund after production has begun.

Customized products may include:

• Custom dimensions
• Custom colors
• Custom fabric weights
• Custom planting-hole sizes or layouts
• Private-label packaging
• OEM or ODM products
• Other products manufactured to customer specifications

If a customized product has a confirmed manufacturing defect or does not materially match the agreed written specifications, the matter will be reviewed separately.

10. Wholesale and Business Orders

Wholesale, bulk, distributor, private-label, OEM, ODM, and other business-to-business orders are not covered by this standard retail return policy.

Return, refund, quality, delivery, inspection, and claim terms for business orders will be agreed separately through the relevant quotation, invoice, purchase agreement, WhatsApp communication, email confirmation, or other written commercial agreement.

Business customers may contact our wholesale team through WhatsApp:

+86 181 7279 0599

11. Damaged, Defective, or Incorrectly Sized Products

Please inspect your order promptly after delivery.

A product quality claim should be submitted within 30 calendar days of the delivery date.

Eligible product issues may include:

• The product arrived damaged.
• The product has a clear manufacturing defect.
• The product dimensions are materially different from the specifications stated on the product page or confirmed in the order.

Minor manufacturing tolerances, slight color differences caused by lighting or screen settings, packaging folds, and differences that do not materially affect normal product use may not be considered defects.

12. Evidence Required for a Product Quality Claim

To help us assess a damaged or defective product, please provide:

• Your order number
• Clear photographs showing the complete product
• Close-up photographs showing the affected area
• Photographs of the outer packaging
• Photographs of the shipping label where requested

An unboxing video is strongly recommended, especially when the product arrived damaged, incomplete, or visibly affected during transportation.

Failure to provide sufficient information may delay the review or prevent us from confirming the claim.

13. Resolution of Product Quality Claims

Nunalo will review each product quality claim based on the nature, severity, and effect of the reported issue.

Depending on the circumstances, Nunalo may provide:

• A partial refund proportionate to the confirmed issue
• A full refund where appropriate
• Another remedy required by applicable consumer law

Our standard policy does not provide automatic replacement shipments for product quality claims.

The appropriate resolution will be determined after the evidence has been reviewed. Any mandatory consumer remedy that cannot legally be excluded will continue to apply.

14. Returning a Defective Product

Customers are usually not required to return a product when an approved quality claim can be assessed using photographs, videos, order records, and other supporting information.

Nunalo may nevertheless require a product to be returned where physical inspection is reasonably necessary.

If Nunalo instructs the customer to return a product because of a confirmed or suspected product defect:

• The customer may initially pay the approved return shipping cost.
• The customer must use a trackable shipping method.
• The customer must retain the shipping receipt.
• The reasonable approved return shipping cost will be reimbursed after the claim is confirmed.

Return shipping reimbursement must be approved in advance. Unapproved express, premium, or unusually expensive shipping methods may not be fully reimbursed.

15. Exchanges

Nunalo does not offer direct exchanges for retail orders.

Weed barrier rolls and related garden products can be large and expensive to ship in both directions. Customers who purchased the wrong size, color, format, or specification must:

1. Request an approved return.
2. Return the eligible product at their own expense.
3. Place a new order for the preferred product.

A new order may be placed before the original return is completed if the customer needs the replacement product sooner.

16. Return Inspection

After an approved return is delivered to the designated return address, Nunalo will normally inspect it within 3 to 5 business days.

The inspection may verify:

• The identity of the returned product
• The condition of the product
• Whether the product has been used, cut, installed, or damaged
• Whether all accessories and components are included
• Whether the return matches the approved return request

We will notify the customer if the return is approved, rejected, or requires additional information.

17. Refund Processing Time

After an eligible return has passed inspection, Nunalo will normally initiate the refund within 5 to 10 business days.

Refunds are issued to the original payment method used for the order.

After Nunalo initiates the refund, additional processing time may be required by the customer's bank, card issuer, PayPal, or other payment provider.

Nunalo does not control processing delays imposed by banks or payment providers.

18. Original Shipping Charges

For an approved and eligible return, the original standard shipping charge paid directly to Nunalo will be refunded.

If only part of an order is returned, the amount of original shipping refunded may be adjusted to reflect the returned portion where applicable.

Additional charges paid for expedited, priority, or premium delivery are not refundable unless the return was caused by a Nunalo error or confirmed product defect.

19. Customs Duties, Import Taxes, and Third-Party Fees

Customs duties, import taxes, brokerage charges, customs clearance fees, currency conversion charges, bank fees, and other third-party costs are generally not refundable by Nunalo.

These charges may only be considered for reimbursement when they were directly caused by a confirmed Nunalo fulfillment error or product defect and reimbursement is required by applicable law.

Customers may need to contact the applicable customs authority or service provider directly to request reimbursement of government or third-party charges.

20. Order Cancellation

Orders may be cancelled without a cancellation fee before shipment.

Customers should contact service@nunalo.com as soon as possible and provide the order number.

We may be able to cancel an order that is being processed or packed, provided that it has not yet been transferred to the shipping carrier.

Once an order has shipped, it cannot be cancelled. The customer must wait for delivery and then request a return under this policy.

Customized orders cannot normally be cancelled after production has begun.

21. Lost Packages During Transportation

If tracking information shows that a package has not been delivered and it appears to be lost during transportation, please contact service@nunalo.com.

Nunalo will work with the shipping carrier to investigate the shipment.

If the carrier confirms that the package was lost during transportation, the customer may choose between:

• A replacement shipment, subject to product availability
• A refund to the original payment method

The investigation must normally be completed before a replacement or refund is issued.

22. Tracking Shows Delivered but the Package Was Not Received

If tracking shows that a package was delivered but you cannot locate it, please first:

• Check around the delivery location.
• Check with family members, neighbors, reception staff, or building management.
• Check mailrooms, parcel lockers, entrances, garages, and safe locations.
• Contact the local shipping carrier or delivery office.
• Allow a reasonable period in case the delivery scan was made early.

Nunalo may assist the customer in opening an investigation with the shipping carrier.

If the carrier confirms that the package was lost or delivered incorrectly, Nunalo may provide a replacement or refund.

If the carrier confirms that the shipment was correctly delivered to the address provided with the order, Nunalo will normally not issue a refund.

This does not limit any rights or remedies that apply under mandatory consumer law.

23. Incorrect Address, Refused Delivery, or Unclaimed Package

Customers are responsible for providing a complete and accurate delivery address.

If a package cannot be delivered because of an incorrect or incomplete address, refused delivery, failure to collect the package, or failure to respond to the carrier:

• The original shipping charge may be deducted from the refund.
• Any return-to-sender charge may be deducted where applicable.
• The customer must pay the shipping cost for another delivery attempt.
• A refund may only be issued after the returned package has been received and inspected.

If the package is not returned to Nunalo, a refund may not be available.

24. Product-Specific Warranty

Not every Nunalo product includes the same warranty.

A product warranty applies only when a warranty period or warranty statement is clearly displayed on the relevant product page or included with the product.

Where a product page expressly provides a one-year limited quality warranty, that warranty begins on the delivery date and covers eligible manufacturing or material defects under normal use and correct installation.

Warranty claims are reviewed according to the product, reported issue, supporting evidence, use conditions, and warranty information stated on the product page.

25. Warranty Exclusions

Unless applicable law requires otherwise, product warranties do not cover:

• Normal wear and tear
• Fading caused by prolonged sunlight exposure
• Incorrect installation
• Damage caused by cutting, tearing, dragging, or puncturing
• Damage caused by animals or pests
• Extreme weather or natural disasters
• Chemical damage
• Damage caused by vehicles, tools, or machinery
• Use beyond the product's normal intended intensity
• Failure to secure, store, or maintain the product appropriately
• Use for an application not described or recommended by Nunalo

26. Warranty Remedies

If a warranty claim is approved, the available remedy will be determined based on the product, severity of the defect, remaining usability, purchase date, and applicable law.

A remedy may include:

• A partial refund
• A full refund where appropriate
• Another remedy required by applicable law

A warranty does not guarantee an automatic replacement or full refund for every claim.

27. International Customers

Nunalo serves customers in the United States, Canada, the United Kingdom, the European Union, Australia, and other supported destinations.

International customers are responsible for reviewing local import rules, customs requirements, and any charges imposed by their country.

Return shipping across international borders may be expensive. Customers should contact us before returning an international order so that the correct return instructions can be provided.

28. European Union and United Kingdom Customers

Nothing in this policy limits mandatory consumer rights available to customers in the European Union, United Kingdom, or another jurisdiction.

Nunalo's standard 30-day return period is intended to provide eligible retail customers with a return period that is longer than certain minimum statutory withdrawal periods.

Customers exercising a statutory right of withdrawal may still be responsible for direct return shipping costs where permitted by law and where the return is not caused by a product defect or seller error.

Customized goods manufactured according to a customer's specifications may be excluded from certain withdrawal rights where permitted by applicable law.

Statutory rights relating to defective, non-conforming, or incorrectly described goods are not excluded by this policy.

29. Abuse of the Return Policy

Nunalo may reject a return or refund request where there is reasonable evidence of:

• Return fraud
• False or altered photographs
• Use or damage after delivery
• Returning a different product
• Repeated abuse of return procedures
• Unauthorized chargeback activity
• Misrepresentation of a product issue

This provision will not be used to prevent a customer from exercising a legitimate statutory consumer right.

30. Changes to This Policy

Nunalo may update this Return and Refund Policy to reflect changes in our products, shipping arrangements, business practices, or legal obligations.

The updated policy will be posted on this page with a revised effective date.

The policy in effect when an order is placed will generally apply to that order unless applicable law requires otherwise.

31. Contact Us

For return, refund, cancellation, delivery, or product quality questions, contact:

• Brand: Nunalo
• Company: Jiangxi Xiaobu New Material Technology Co., Ltd.
• Website: www.nunalo.com
• Customer service email: service@nunalo.com
• Address: Building 7, No. 69 Xiangjiang Avenue, Ganzhou Economic and Technological Development Zone, Ganzhou, Jiangxi, China

Wholesale and business customers may contact our team through WhatsApp:

+86 181 7279 0599