Privacy Policy
Effective date: July 8, 2026
This Privacy Policy explains how Nunalo, a brand owned and operated by Jiangxi Xiaobu New Material Technology Co., Ltd. (“Nunalo,” “we,” “us,” or “our”), collects, uses, discloses, and protects personal information when you visit www.nunalo.com, purchase our products, contact our customer service team, communicate with us through WhatsApp, or otherwise use our services.
By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy. Where consent is required by applicable law, we will request your consent before processing your personal information.
1. Who We Are
Nunalo is a gardening brand focused on weed barrier fabrics and related gardening products.
- Brand: Nunalo
- Legal company name: Jiangxi Xiaobu New Material Technology Co., Ltd.
- Established: August 3, 2021
- Business address: Building 7, No. 69 Xiangjiang Avenue, Ganzhou Economic and Technological Development Zone, Ganzhou, Jiangxi, China
- Customer service email: service@nunalo.com
- Wholesale WhatsApp: +86 181 7279 0599
2. Personal Information We Collect
The information we collect depends on how you interact with Nunalo.
Information You Provide Directly
We may collect information such as:
- Name
- Email address
- Telephone number
- Billing and shipping address
- Order number and order history
- Products purchased or considered
- Payment and transaction information
- Messages submitted through our contact form
- Photos, files, or other information provided for customer support
- Marketing communication preferences
- Business information provided during wholesale or commercial discussions
Payment card details are processed by our authorized payment providers. Nunalo does not directly store complete payment card numbers or card security codes.
Information Collected Automatically
When you visit our website, we and our service providers may automatically collect certain technical and usage information, including:
- IP address
- Browser type and version
- Device type and operating system
- Language and approximate location
- Pages viewed and links selected
- Date, time, and duration of visits
- Referring website or advertising source
- Shopping cart and checkout activity
- Cookie identifiers and similar online identifiers
Information from Third Parties
We may receive personal information from third parties that help us operate our business, such as:
- Shopify and connected ecommerce services
- Payment processors
- Shipping carriers and fulfillment providers
- Analytics and advertising providers
- Email and customer communication platforms
- Fraud prevention and security providers
- Social media and messaging platforms
3. How We Use Personal Information
We may use personal information to:
- Process, confirm, and fulfill orders
- Arrange shipping and delivery
- Process payments, refunds, returns, and replacements
- Provide customer service and respond to inquiries
- Communicate about orders, deliveries, and account activity
- Respond to wholesale and business inquiries
- Detect, investigate, and prevent fraud or unauthorized activity
- Maintain the security and functionality of our website
- Understand how visitors use our website
- Improve our products, website, and customer experience
- Measure the performance of advertising campaigns
- Personalize website content and product recommendations
- Send promotional emails or messages where permitted by law or with your consent
- Comply with legal, tax, accounting, and regulatory obligations
- Establish, exercise, or defend legal claims
4. Legal Bases for Processing
Where laws such as the European Union General Data Protection Regulation or the United Kingdom GDPR apply, we process personal information under one or more of the following legal bases:
- Contractual necessity, such as processing an order and delivering products
- Legitimate interests, such as securing our website, preventing fraud, and improving our services
- Consent, such as for certain marketing communications or non-essential cookies
- Compliance with legal obligations, such as tax and accounting requirements
5. How We Share Personal Information
We may disclose personal information to service providers that perform services on our behalf. These providers may include:
- Ecommerce hosting and website providers
- Payment processors and financial institutions
- Warehouses, fulfillment partners, and shipping carriers
- Customer support and communications providers
- Email marketing platforms
- Analytics and advertising providers
- Information technology and cloud storage providers
- Security, fraud prevention, and risk management providers
- Professional advisers, including accountants and legal advisers
These parties may process personal information only for the purposes of providing services to us or as otherwise permitted by applicable law.
We may also disclose personal information:
- When required by law, regulation, court order, or legal process
- To protect the rights, property, safety, and security of Nunalo or others
- To investigate suspected fraud, abuse, or illegal activity
- In connection with a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction
- With your direction or consent
6. Shopify
Our online store is hosted by Shopify. Shopify provides the ecommerce platform that allows us to display and sell our products.
When you visit our store or make a purchase, Shopify may process information about your device, browsing activity, interactions with our store, account, and transaction. Shopify may also process information to provide, secure, improve, and personalize its services, subject to its own privacy practices.
Your information may be transferred to and processed in countries where Shopify, its affiliates, or its service providers operate.
7. Payments
Payments are processed through authorized third-party payment providers. Depending on the payment method selected at checkout, these providers may collect your name, billing address, transaction information, payment account details, and fraud-prevention information.
Payment providers process information according to their own privacy policies and security requirements. We recommend reviewing the privacy policy of the payment provider you choose at checkout.
8. Shipping and Fulfillment
To deliver your order, we may share necessary information with warehouses, fulfillment providers, postal services, couriers, customs authorities, and logistics partners.
This information may include:
- Your name
- Shipping address
- Telephone number
- Email address
- Order contents
- Shipment and customs information
9. Cookies and Similar Technologies
We use cookies, pixels, tags, local storage, and similar technologies to operate our website, remember preferences, understand website performance, prevent fraud, and support advertising.
Cookies used on our website may include:
- Strictly necessary cookies required for website operation, shopping carts, checkout, security, and account functions
- Functional cookies that remember settings and improve website features
- Analytics cookies that help us understand website traffic and visitor interactions
- Advertising cookies used to measure campaigns and provide more relevant advertising
Where required by law, non-essential cookies will not be activated until you provide consent. You may accept, reject, or manage eligible cookies through the cookie banner or privacy settings available on our website.
You may also control cookies through your browser settings. Blocking certain cookies may affect some website functions.
10. Analytics and Advertising
We may work with analytics and advertising providers, including Google and social media platforms, to understand website activity, measure campaign performance, and display relevant advertisements.
These providers may collect or receive information through cookies, pixels, and similar technologies, including device identifiers, IP address, browser activity, pages viewed, and interactions with advertisements.
Depending on your location, you may have the right to opt out of targeted advertising, cross-context behavioral advertising, or certain sharing of personal information. Available controls may be provided through our cookie banner or privacy settings.
11. Marketing Communications
Where permitted by law, we may use your email address or other contact information to send product updates, offers, gardening content, and other promotional communications.
You may unsubscribe from marketing emails at any time by selecting the unsubscribe link included in the email. You may also contact us at service@nunalo.com.
Unsubscribing from marketing communications will not prevent us from sending non-promotional messages related to orders, transactions, customer service, security, or legal notices.
12. WhatsApp Communications
Business customers may contact our wholesale team through WhatsApp. When you communicate with us through WhatsApp, your name, telephone number, profile information, message content, files, and communication history may be processed by both Nunalo and WhatsApp.
WhatsApp operates under its own terms and privacy policy. Please avoid sending payment card details, passwords, identity documents, or other unnecessary sensitive information through WhatsApp.
13. Sale and Sharing of Personal Information
Nunalo does not sell customer contact information for money.
However, certain disclosures to advertising or analytics providers may be considered a “sale,” “sharing,” or use for targeted advertising under some privacy laws, even when no money is exchanged.
Where applicable, you may opt out through the cookie banner, privacy settings, or by contacting us at service@nunalo.com.
14. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
- Complete transactions and provide customer support
- Maintain business, tax, and accounting records
- Resolve disputes and enforce agreements
- Detect fraud and protect our services
- Meet legal and regulatory requirements
The retention period depends on the type of information, the reason it was collected, legal obligations, and whether the information is needed to establish or defend legal claims.
15. International Data Transfers
Nunalo operates from China and serves customers in different countries. Our service providers may also operate in multiple jurisdictions.
As a result, personal information may be transferred to, stored in, or processed in countries outside your country of residence. Those countries may have different data protection laws.
Where required, we use appropriate contractual, organizational, or legal safeguards for international transfers of personal information.
16. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
Our website uses encrypted connections where available, and payment information is processed through authorized payment providers.
No method of transmission or storage is completely secure. We therefore cannot guarantee absolute security.
17. Your Privacy Rights
Depending on where you live and subject to applicable exceptions, you may have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate personal information
- Request deletion of personal information
- Request restriction of certain processing
- Object to certain processing
- Withdraw consent where processing is based on consent
- Request a portable copy of eligible personal information
- Opt out of targeted advertising or certain data sharing
- Appeal a decision concerning a privacy request where applicable
- Submit a complaint to a relevant data protection authority
To exercise a privacy right, contact us at service@nunalo.com and include “Privacy Request” in the subject line.
Please describe your request and identify the email address or order details associated with your interaction with Nunalo. We may need to verify your identity before completing certain requests.
We will not unlawfully discriminate against you for exercising an applicable privacy right.
18. California Privacy Notice
California residents may have rights under applicable California privacy laws, including rights to know, correct, or delete personal information and to opt out of certain sales, sharing, or targeted advertising.
The categories of personal information we may collect include identifiers, customer records, commercial information, internet or electronic activity, approximate location data, and inferences derived from website activity.
We collect and disclose these categories for the business purposes described in this Privacy Policy.
Nunalo does not knowingly sell or share the personal information of consumers under 16 years of age.
19. European and United Kingdom Residents
Residents of the European Economic Area, Switzerland, or the United Kingdom may have rights under applicable data protection laws, including access, correction, deletion, restriction, objection, portability, and withdrawal of consent.
You may also lodge a complaint with the data protection authority in your country of residence.
20. Children’s Privacy
Our website and products are not directed to children under the age of 16, and we do not knowingly collect personal information from children.
If you believe that a child has provided personal information to us, please contact service@nunalo.com so that we can review and, where appropriate, delete the information.
21. Third-Party Websites
Our website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy, security, or content practices of third parties.
We recommend reviewing the privacy policy of any external website or service before providing personal information.
22. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, technologies, or legal obligations.
The updated version will be posted on this page with a revised effective date. Material changes may also be communicated through our website or by another appropriate method.
23. Contact Us
For privacy questions, requests, or concerns, please contact:
- Brand: Nunalo
- Company: Jiangxi Xiaobu New Material Technology Co., Ltd.
- Email: service@nunalo.com
- Address: Building 7, No. 69 Xiangjiang Avenue, Ganzhou Economic and Technological Development Zone, Ganzhou, Jiangxi, China
Please use “Privacy Request” as the email subject so that we can direct your request to the appropriate team.