Frequently Asked Questions
Find answers to common questions about Nunalo orders, shipping, tracking, returns, refunds, weed barrier fabric products, wholesale orders, custom solutions, samples, and payment.
If you cannot find the answer you need, please contact Nunalo with your order number or product requirements.
Browse FAQ Topics
Use the topic links below to quickly find answers related to your order, shipping, product selection, or business inquiry.
Order Questions
How do I know if my order was placed successfully?
After placing an order, you should receive an order confirmation email. Please check your inbox, spam folder, or junk folder if you do not see the confirmation email.
Can I cancel my order?
You may request cancellation before your order has been shipped. If the order has already been packed but has not been handed to the carrier, cancellation may still be possible. Once the order has shipped, it cannot be canceled and must follow the return process after delivery.
Can I change my shipping address after placing an order?
Address changes may be possible before shipment, or after packing if the package has not yet been handed to the carrier. Once the order has shipped, the shipping address generally cannot be changed.
What happens if I entered the wrong address?
Please contact Nunalo as soon as possible. If a package cannot be delivered because of an incorrect or incomplete address, additional shipping costs, address correction fees, or reshipment costs may be the customer's responsibility.
Shipping Questions
Where does Nunalo ship from?
Most orders ship from our China warehouse in Ganzhou, Jiangxi. Some small-size orders may ship from our U.S. overseas warehouse in Houston, depending on inventory and order conditions.
How long does order processing take?
Standard retail orders are usually processed within 1–3 business days after payment is received. Orders are not processed on weekends.
What is the daily order cutoff time?
The order cutoff time is 2:00 PM China Standard Time. Orders placed after the cutoff time may be processed on the next business day.
Which countries or regions does Nunalo ship to?
Nunalo supports shipping to the United States, Canada, the United Kingdom, European Union countries, Australia, and other countries where delivery is available. Extremely remote, inconvenient, or unusually expensive logistics areas may not be supported.
How long does sea shipping take?
Sea shipping usually takes approximately 30–50 days. Delivery estimates do not include order processing time and may vary due to customs, carrier delays, weather, holidays, peak seasons, address issues, or other force majeure events.
Can an order ship in multiple packages?
Yes. Some orders may be shipped in multiple packages. Each package may have its own tracking information and may arrive on different days.
Tracking Questions
How can I track my order?
After your order ships, Nunalo will send a shipping confirmation email with tracking information. Please use the tracking link in the email, or copy your tracking number and check it on 17TRACK.
When will I receive tracking information?
Tracking information is usually sent within 24 hours after shipment. Please also check your spam or junk folder if you do not see the email.
Why is my tracking number not updating?
Tracking updates may take 24–72 hours to appear after the carrier receives the shipment information. If your tracking has not updated for more than 5 business days, please contact Nunalo with your order number and tracking number.
What should I do if tracking shows delivered but I did not receive the package?
Please first check your mailbox, front desk, neighbors, security office, porch, garage, or other safe delivery areas. If you still cannot find the package, contact the local carrier and Nunalo with your order number.
Will Nunalo refund or replace a lost package?
If the carrier confirms that the package was lost or misdelivered, Nunalo will help arrange a replacement or refund based on the investigation result. If the carrier confirms correct delivery to the shipping address, Nunalo is generally not responsible for theft, loss, or missing packages after delivery.
Returns, Refunds, and Exchanges
What is Nunalo's return window?
Retail customers may request a return within 30 days from the carrier delivery date. Return requests must be approved by Nunalo before sending any item back.
Can I return a product if there is no quality problem?
Yes, unused products in new condition with complete accessories may be returned within the return window. For non-quality-problem returns, the customer is responsible for return shipping costs.
Do you charge a restocking fee?
No. Nunalo does not charge a restocking fee for eligible retail returns.
Do you accept exchanges?
Nunalo does not accept direct exchanges due to high shipping costs. Customers may return an eligible item and place a new order.
What counts as a product quality issue?
Product quality issues may include damaged products, serious size errors, or obvious manufacturing defects. Please contact Nunalo within 30 days of delivery and provide photos, order number, packaging photos, and an unboxing video if available.
How long does refund processing take?
After a returned item is received, inspection usually takes 3–5 business days. Once the return is approved, the refund is usually initiated within 5–10 business days to the original payment method.
Are custom or wholesale orders returnable?
Custom, OEM, ODM, private-label, and wholesale orders are not covered by Nunalo's standard retail return policy. Business order terms are discussed and confirmed separately.
Product Questions
What products does Nunalo supply?
Nunalo supplies weed barrier fabric rolls, pre-cut weed barrier sheets, pre-punched weed barrier fabric, black weed barrier fabric, green-and-black weed barrier fabric, non-woven weed barrier fabric, woven weed barrier fabric, round weed barrier mats, weed barrier fabric pins, and other gardening accessories.
What is Nunalo non-woven weed barrier fabric made from?
Nunalo non-woven weed barrier fabric is primarily made from polypropylene, UV-resistant components, and polymer-based water-permeable materials.
How long does non-woven weed barrier fabric last?
Under normal outdoor use and correct installation conditions, non-woven weed barrier products are designed for an approximate service life of up to two years. Actual service life may vary depending on sunlight exposure, weather, soil conditions, installation method, traffic, and frequency of use.
What is pre-punched weed barrier fabric used for?
Pre-punched weed barrier fabric is suitable for organized crop-row planting, including strawberries, tomatoes, peppers, vegetables, and greenhouse crops. Hole diameter, spacing, placement, and row layout can be discussed for custom orders.
What are round weed barrier mats used for?
Round weed barrier mats are suitable for trees, fruit trees, shrubs, nursery plants, potted plants, and landscaping applications.
Can weed barrier fabric pins be included?
Yes. Weed barrier fabric pins can be supplied together with fabric products. Pin quantity can be discussed based on product size and order requirements.
Wholesale Questions
Who can contact Nunalo for wholesale orders?
Nunalo works with garden supply wholesalers, offline garden stores, farm owners, greenhouse growers, landscaping project companies, distributors, and agents.
Is there a fixed wholesale MOQ?
Nunalo does not publish a fixed MOQ for wholesale or custom orders. MOQ depends on product type, size, quantity, packaging, and customization requirements.
How do I request a wholesale quote?
Please send your product type, size, fabric preference, quantity, destination, packaging needs, and ground pin requirements by WhatsApp or email. Complete information helps speed up the quotation process.
Do you provide samples?
Samples are available depending on product type and current inventory. Sample shipping costs are paid by the customer.
How are wholesale orders shipped?
Because weed barrier products are often large in volume, wholesale and custom orders are usually shipped by sea unless otherwise discussed for the specific order.
Custom, OEM, and Private-Label Questions
Can Nunalo customize weed barrier fabric sizes?
Yes. Custom width, length, sheet size, fabric weight, and roll length can be discussed. Full rolls can be produced up to 300 meters in length depending on product requirements.
Can Nunalo customize planting-hole layouts?
Yes. Hole diameter, hole spacing, hole placement, one-row, two-row, three-row, four-hole, and six-hole layouts can be discussed based on the actual order.
Do you support OEM or private-label projects?
OEM, ODM, private-label packaging, and branding-related requirements can be discussed based on the actual order, product type, quantity, packaging needs, customer-provided files, and production feasibility.
What files should I provide for OEM or private-label discussions?
Customers should provide logo files, packaging artwork, barcode information, label content, product specifications, and destination market requirements where applicable.
Who is responsible for trademark authorization?
Customers are responsible for ensuring that all logos, trademarks, barcodes, packaging designs, product claims, and brand materials provided to Nunalo are legally owned or authorized for use.
Can I review a sample before bulk production?
For customized or private-label orders, samples or production details may be reviewed before bulk production where needed. Sample availability depends on product type and current inventory.
Payment Questions
What payment method does Nunalo accept on the website?
Nunalo currently supports PayPal for website retail checkout. PayPal checkout options may vary by country, PayPal account, and payment status.
Does Nunalo store my card information?
Nunalo does not directly store complete card information. Payments are processed through PayPal and related payment services.
How are refunds issued?
Approved refunds are issued through PayPal to the original payment method.
How are wholesale or custom orders paid?
Payment terms for wholesale, custom, OEM, ODM, and private-label orders are confirmed separately before production or shipment.
Contact Nunalo Support
If your question is about an existing order, please include your order number and tracking number. If your question is about wholesale or custom products, please include your product type, size, quantity, destination, and packaging needs.
Contact details:
- Email: service@nunalo.com
- Wholesale WhatsApp: +86 181 7279 0599
- Business hours: Monday–Friday, 9:00 AM–6:00 PM, China Standard Time
- Response time: Most inquiries are answered within 1–2 business days
Still Have Questions?
Contact Nunalo and tell us what you need help with. Our team will review your message and reply as soon as possible during business hours.