Payment Methods
Effective date: July 8, 2026
This Payment Methods Policy explains the payment options available for purchases made through www.nunalo.com, how payments are processed, and how payment-related issues are handled.
Nunalo is a gardening brand owned and operated by Jiangxi Xiaobu New Material Technology Co., Ltd.
1. Accepted Payment Method for Online Orders
Retail orders placed directly through www.nunalo.com are currently accepted through PayPal only.
Customers will be redirected to or shown a PayPal checkout interface during the payment process. Payment must be successfully completed through PayPal before the order can be confirmed and processed.
Nunalo does not currently accept cash on delivery, bank transfers, checks, money orders, or other offline payment methods for standard retail orders placed directly through the website.
2. Paying Through PayPal
Customers may use the payment options made available by PayPal during checkout.
Depending on the customer's country, PayPal account status, device, and PayPal's current checkout availability, PayPal may allow payment using:
- A PayPal account balance
- A bank account linked to PayPal
- A debit card linked to PayPal
- A credit card linked to PayPal
- Another payment option displayed by PayPal at checkout
The payment options shown on the PayPal checkout page are controlled by PayPal and may vary by customer, country, currency, and transaction.
Nunalo cannot guarantee that every PayPal payment option will be available to every customer.
3. PayPal Account Requirements
Whether a customer can complete payment without creating or signing in to a PayPal account depends on the checkout options offered by PayPal for that transaction.
If PayPal offers a guest checkout or card payment option, the customer may follow the instructions displayed by PayPal.
If PayPal requires the customer to sign in or create an account, the customer must follow PayPal's instructions to complete the payment.
4. Secure Payment Processing
Payments are processed through PayPal's payment system.
Nunalo does not directly collect or store complete credit card numbers, debit card numbers, card security codes, or online banking passwords.
Payment information submitted through PayPal is processed according to PayPal's security procedures, user agreements, and privacy practices.
Customers should review PayPal's applicable terms and privacy information before completing payment.
5. Order Confirmation
An order is not considered successfully paid until PayPal confirms that the payment has been completed or authorized.
After successful payment, the customer will normally receive an order confirmation email from Nunalo.
Receiving a PayPal payment notification does not guarantee shipment if the order requires further review because of:
- Incomplete or incorrect order information
- Payment verification issues
- Suspected unauthorized activity
- Inventory unavailability
- Shipping restrictions
- An obvious pricing or technical error
If an order cannot be accepted after payment has been received, Nunalo will contact the customer and issue an appropriate refund.
6. Payment Currency
Product prices and the order total will be displayed in the currency shown on the website and at checkout.
PayPal may convert the payment into another currency depending on the customer's PayPal account, payment method, card issuer, or location.
Any exchange rate, currency conversion charge, international transaction fee, bank fee, or card issuer fee applied by PayPal or another financial institution is determined by that third party.
Nunalo does not control third-party exchange rates or financial institution fees.
7. Prices, Shipping Charges, and Taxes
The customer will be able to review the applicable product price, shipping charge, taxes, discounts, and total order amount before completing payment.
Shipping charges are calculated according to the order weight and delivery destination and are displayed during checkout.
Under our normal international shipping arrangements, applicable customs clearance and import-related charges are generally included in the amount displayed at checkout.
The amount confirmed on the final checkout page is the amount submitted to PayPal for payment, subject to any separate currency conversion or financial institution fees applied by third parties.
8. Payment Authorization and Review
PayPal may authorize, review, delay, decline, reverse, or restrict a payment according to its own risk controls and account policies.
Nunalo may also temporarily hold order processing while reviewing payment or order information where reasonably necessary to prevent fraud or unauthorized transactions.
We may contact the customer to verify order information before shipment.
9. Failed or Declined Payments
A payment may fail or be declined for reasons including:
- Insufficient funds
- Incorrect payment information
- PayPal account restrictions
- Card issuer or bank restrictions
- Currency or location restrictions
- Security or fraud-prevention checks
- An expired or unsupported payment method
- A temporary PayPal technical issue
If a payment is declined, customers should review the message provided by PayPal and contact PayPal, their bank, or their card issuer where necessary.
Nunalo cannot override a payment decision made by PayPal, a bank, or a card issuer.
10. Pending Payments
Some PayPal payments may appear as pending while PayPal completes a payment review, bank transfer, authorization, or security check.
Nunalo may wait until the payment status is confirmed before processing or shipping the order.
Order processing time begins after the payment has been successfully confirmed.
11. Duplicate Payments
If a customer believes that the same order has been charged more than once, please contact Nunalo and provide:
- The order number
- The customer's full name
- The email address used for the order
- The PayPal transaction reference
- A screenshot showing the suspected duplicate transactions
Nunalo will review the order and payment records. If a duplicate payment is confirmed, the additional payment will be refunded to the original payment method.
12. Payment Holds and Temporary Authorizations
In some cases, PayPal, a bank, or a card issuer may display a temporary authorization, pending charge, or payment hold.
A temporary authorization is not always a completed charge.
The release time for a pending authorization is determined by PayPal, the bank, or the card issuer. Nunalo does not control how quickly a third party releases a temporary payment hold.
13. Refunds
Approved refunds are issued through PayPal to the original payment method used for the order.
Refund eligibility is governed by Nunalo's Return and Refund Policy.
After an eligible return has passed inspection, Nunalo normally initiates the refund within 5 to 10 business days.
After Nunalo submits the refund, PayPal, the customer's bank, or the card issuer may require additional time to display the refunded amount.
Nunalo cannot control the processing time of PayPal or another financial institution.
14. Order Cancellations
Eligible orders may be cancelled before shipment without a cancellation fee.
If a paid order is successfully cancelled, the refund will be issued through PayPal to the original payment method.
Once an order has shipped, it cannot be cancelled. The customer must wait for delivery and then follow Nunalo's Return and Refund Policy.
Customized orders cannot normally be cancelled after production has begun.
15. PayPal Disputes and Chargebacks
Customers who have a concern about an order should first contact Nunalo at service@nunalo.com so that we can review and attempt to resolve the issue.
If a PayPal dispute, claim, payment reversal, or chargeback is opened, Nunalo may provide PayPal with information reasonably required to review the case, including:
- Order information
- Payment records
- Shipping and tracking records
- Delivery confirmation
- Customer communications
- Product descriptions
- Return and refund records
A PayPal dispute or chargeback is reviewed according to PayPal's rules and the applicable card or financial institution procedures.
Opening a dispute does not automatically guarantee a refund.
16. Unauthorized Transactions
Customers should contact PayPal immediately if they believe that their PayPal account or payment method has been used without authorization.
Customers should also notify Nunalo and provide the relevant order and transaction information.
Nunalo may suspend fulfillment while an unauthorized transaction is under review.
17. Payment Information and Privacy
Personal information collected in connection with an order is handled in accordance with Nunalo's Privacy Policy.
PayPal separately processes payment and account information according to its own privacy practices.
Nunalo does not sell customer contact information to advertisers.
18. Wholesale and Business Orders
Wholesale, bulk, customized, private-label, distributor, OEM, ODM, and other business-to-business orders are not required to use the standard retail website checkout process.
The available payment method, payment schedule, deposit requirement, currency, transaction fees, balance payment date, and other payment terms for business orders will be discussed and confirmed separately according to the specific order.
A wholesale or customized order is not considered confirmed solely because the customer has contacted Nunalo through WhatsApp.
Business order payment terms must be confirmed through the applicable quotation, invoice, purchase agreement, email, WhatsApp communication, or another written agreement accepted by both parties.
Business customers may contact our wholesale team through WhatsApp:
19. Changes to Accepted Payment Methods
Nunalo may add, remove, suspend, or change available payment methods based on payment provider availability, security requirements, business needs, technical conditions, or legal requirements.
The payment methods available for a retail order will be shown during checkout.
A payment method not displayed during checkout is not currently available for that transaction.
20. Contact Us
For questions about payment, refunds, duplicate charges, pending payments, or order confirmation, please contact:
- Brand: Nunalo
- Company: Jiangxi Xiaobu New Material Technology Co., Ltd.
- Website: www.nunalo.com
- Customer service email: service@nunalo.com
- Business hours: Monday–Friday, 9:00 AM–6:00 PM, China Standard Time
- Response time: 1–2 business days
Wholesale and business customers may contact our team through WhatsApp: