Track Your Nunalo Order
Once your order has been shipped, Nunalo will send a shipping confirmation email with your tracking information. Tracking information is usually sent within 24 hours after shipment.
You can track your order through the tracking link in your shipping confirmation email, or use 17TRACK as an additional third-party tracking tool.
How to Check Your Shipment Status
Nunalo does not currently provide an order-tracking form directly on this page. Please use the tracking link included in your shipping confirmation email.
Check Your Shipping Confirmation Email
After your order ships, Nunalo will send an email with your tracking information and tracking link.
Open the Tracking Link
Click the tracking link in the email to view the latest shipment status provided by the carrier or logistics service.
Use 17TRACK if Needed
You may also copy your tracking number and check it on 17TRACK, a third-party package tracking platform.
Why Tracking May Not Update Immediately
Tracking updates may take time to appear after shipment. This can happen when the carrier has received shipment information but the package has not yet reached the next scan point.
Please note that tracking updates may take 24 to 72 hours to appear after the carrier receives the shipment information.
Contact us if:
- Your tracking information has not updated for more than 5 business days.
- Your package appears to be delayed beyond the estimated delivery period.
- Your tracking shows delivered but you cannot find the package.
- Your package appears damaged during delivery.
Tracking Email Timing
Tracking information is usually sent within 24 hours after shipment. Please also check your spam or junk folder if you cannot find the email.
Tracking Update Timing
Tracking updates may take 24 to 72 hours to appear after the shipment information is received by the carrier.
Multiple Packages
Some orders may be shipped in multiple packages. Each package may have its own tracking information and may arrive on different days.
If Tracking Shows Delivered
If your tracking shows delivered but you have not received the package, please first check your mailbox, front desk, neighbors, security office, porch, garage, or other safe delivery areas.
If you still cannot find the package, please contact the local carrier and contact Nunalo with your order number. We will help review the delivery information.
Carrier Investigation Results
If the carrier confirms that the package was lost or misdelivered, Nunalo will help arrange a replacement or refund based on the investigation result.
If the carrier confirms that the package was correctly delivered to the shipping address, Nunalo is generally not responsible for theft, loss, or missing packages after delivery.
Incorrect or Incomplete Address
Please make sure your shipping address is correct before placing your order.
If a package cannot be delivered because of an incorrect or incomplete address, additional shipping costs or reshipment costs may be the customer's responsibility.
When to Contact Nunalo
If your tracking information has not updated for more than 5 business days, please contact us with your order number.
We will help review the tracking information and assist with the next step based on the carrier or logistics update.
17TRACK is a third-party package tracking platform. Tracking results on 17TRACK are provided based on carrier or logistics data. Nunalo does not control third-party tracking display timing or carrier scan updates.
Need Help with Tracking?
Please contact Nunalo if your tracking information has not updated for more than 5 business days, or if your package appears lost, delayed, damaged, or incorrectly delivered.
Email Support
Please include your order number and tracking number when contacting us.
service@nunalo.comBusiness Hours
Monday–Friday, 9:00 AM–6:00 PM, China Standard Time.
Most inquiries are answered within 1–2 business days.
Track Your Order FAQ
Where can I track my Nunalo order?
Please use the tracking link included in your shipping confirmation email. You may also copy your tracking number and check it on 17TRACK.
When will I receive my tracking information?
Tracking information is usually sent within 24 hours after your order has been shipped.
Why does my tracking number show no update?
Tracking updates may take 24 to 72 hours to appear after the carrier receives the shipment information. Please check again later.
What should I do if tracking has not updated for more than 5 business days?
Please contact Nunalo at service@nunalo.com with your order number and tracking number. We will help review the tracking information.
Why did I receive more than one tracking number?
Some orders may ship in multiple packages. Each package may have its own tracking number and may arrive on different days.
What if the package shows delivered but I did not receive it?
Please first check your mailbox, front desk, neighbors, security office, porch, garage, or other safe delivery areas. If you still cannot find it, contact the local carrier and Nunalo for assistance.
Will Nunalo refund or replace a lost package?
If the carrier confirms that the package was lost or misdelivered, Nunalo will help arrange a replacement or refund based on the investigation result.
Is Nunalo responsible for packages stolen after delivery?
If the carrier confirms that the package was correctly delivered to the shipping address, Nunalo is generally not responsible for theft, loss, or missing packages after delivery.
Still Need Help Tracking Your Order?
Contact Nunalo with your order number and tracking number. Our team will help review the shipment information and assist with the next step.